For more than 30 years Sheppard Industries has been a manufacturer, wholesaler, distributor and retailer of bicycles, marketing brands such as Avanti, Scott, Raleigh, Shimano and DT Swiss across Australasia.
Sheppard’s IT infrastructure is a mixture of Intel servers, storage units and an IBM Power System, the business engine for their ERP application, Infor’s M3. In May 2013, SASIT consultants completed a comprehensive audit of the company’s IT environment.
The audit and subsequent recommendations quickly moved through from proposal to Sheppard signing a new facilities management (FM) contract with SASIT in September, which introduced changes in practices and a new outsourcing model.
With the change in provider, Sheppard aims to enhance system performance, and to improve its budget management, with a clearer focus on cost management, and to gain greater economies of scale.
From 1 November SASIT has been managing the Sheppard Cycles infrastructure. The new services contract addresses a number of concerns the company had, particularly a lack of a comprehensive 24x7 service desk and operational capability protecting all areas of IT.
The contract now covers all systems for New Zealand and Australian office hours (as far away as Perth) and provides cover for critical systems outside of those office hours.
"Our new FM agreement with SASIT will improve the overall outcome for Sheppard. We are also setting up the business to take advantage of service improvements more quickly.
"The new contract will add resiliency to the environment, enable better operational and budget management and provide a roadmap for future developments, all while reducing costs over time.”
- Tony Staub, CFO