An important component of the SAS^IT service model is the Service Desk. When customers encounter problems with their computer systems they are able to phone or email the SAS^IT Service Desk to obtain support. Service Desk staff are trained to a high standard and, additionally, have the full support from a team of technical specialists if required. All calls are logged, prioritised and allocated for resolution. Escalation procedures, to ensure prompt turnaround of all incidents, are in operation.

SAS^IT's aim is to provide an exceptionally high level of service in all areas, and to ensure that the maximum uptime of computer services is achieved. All aspects of our computers are fully monitored and will automatically alert the Service Desk if pre-determined thresholds are reached or if problems occur. The result of this is that our Service Desk is often able to resolve problems before they affect the end user, providing a seamless and uninterrupted service to the customer.

The systems monitoring services operate 24x7x365 and Service Desk operators are always available if problems occur.