With the need to reduce the IT operational costs an important focus is on operations support.
Many IT departments are passing help desk and end user support to outsourcing agencies. This saves them having to recruit, train and manage support staff across a wide range of skills.
SASIT's support team manages customer operations 24 x 7 from our data centre in Greenlane, Auckland. The team works closely with our customers’ IT staff in areas such as systems, applications and end-user support.
The operations support team delivers a set of specialised services to:
Our operations support framework consists of standardised ITIL-based processes, procedures and work instructions. Our key management tool is JobTrak, a leading service desk application.
40 years of successful relationships and satisfied customers.
The country’s largest provider of credit bureau services relies on our IT FM services so it can provide the accurate and timely credit information its clients need. See more here.